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ArcGIS Add-in FAQs

Frequently asked questions regarding the TravelTime add-in for ArcGIS Pro

What versions of Pro is the add-in compatible with?

The add-in is compatible with ArcGIS Pro 2.4 and above

How do I install the add-in?

The add-in can be installed here.

You can then sign up for a free trial API key here.

Simply open the Settings box from the TravelTime platform toolbar and enter your API key details to get going.

Can I get a free trial of the add-in?

Yes - you can download a free API key for testing here.

This free trial lasts for 2 weeks and is capped to 10 requests per day.

To request a more extended trial please contact sales@traveltime.com

How do I access the Simple and Advanced tools?

To access the TravelTime toolbox in a project for the first time, click the Show the Toolbox button in the TravelTime platform toolbar:

Show_Toolbox

The toolbox will then appear in the Catalog pane under Toolboxes.

NB - once a project is saved, it is no longer necessary to repeat these steps.

How do I uninstall the add-in?

The add-in can be uninstalled from within Pro. Go to Project >> Add-in Manager >> Delete this Add-In

How do I update to the latest add-in version?

To update your add-in version, simply uninstall and re-download from here.

NB - to avoid any potential browser file caching problems, it's recommended to open the link above in an incognito/private window.

Do any of the tools consume ArcGIS credits?

No - all of the add-in tools solely use the TravelTime API and so do not consume any ArcGIS credits.

Can I publish analysis using the add-in to ArcGIS Online or Story Maps?

Yes, there are no restrictions on publishing analysis using the add-in. You can find an example Story Map here.