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10 Store Locator UX Design Tips to Improve CX and Increase Footfall

by Louisa Bainbridge on Aug 24, 2016

A well-designed store finder page is essential for any omnichannel retailer. In this post, we discuss how to optimise store locator ux design to deliver the best user experience online to drive footfall in store.

Selecting the right search filters

Selecting the right filters depends on the user’s decision-making criteria when choosing a store. A sports retailer may choose to add a filter for the different types of sports equipment available, whereas a supermarket may add a check box for in-store chemist facilities. There’s no secret formula, but testing is essential to find the sweet spot between too many / not enough results. Using different coupon downloads can help you monitor which has helped drive footfall. 
Top tips:
  • Add filter options in stages rather than upfront. For inspiration check out how Amazon adds filters in stages, rather than bombarding customers with too many choices on the search page
  • Try dropdowns, sliders and checkboxes to deliver the best user experience
  • Use a smart autocomplete API within the location field – Fuzzy matching by Postcode Anywhere is great!

Store finder credit: Sainsburys


Showing the most relevant search results

The order of results depends on the relevance of each store. The easiest way to calculate a result’s relevance is by calculating the straight-line distance from the point of origin to each store’s location. It’s also possible to sort results by journey time using an API such as TravelTime. UK job portal, Jobsite, found that results are 60% more geographically relevant when sorted this way.
Top tips:
  • Display important store information alongside each result – opening times, facilities and more
  • Limit the amount of results displayed on a map for a clean visual design
  • Use an interactive map so that results change as the user moves the map

Store finder credit: Starbucks


Turning intent into revenue with mobile

 Studies from Google and Comscore say that mobile users are more likely to take action and visit a store or make a purchase. Designing a perfect site for would-be shoppers requires the store finder page to be intuitive, engaging and informative.
Top tips:
  • Use geo-location to speed up the search process
  • Monitor mobile site load speeds to reduce bounce rates
  • Sort search results by travel time for quick decision-making
  • Provide directions on the page or link to a routing app

Store finder credit: Sports Direct


Searching by travel time

TravelTime search (vs. listing results using distance) is proven to increase search relevancy by 60% and convert 3x more users. 


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